Refund policy

 

KTMK Gloves LLC Return Policy

At KTMK GLOVES®, we take pride in the craftsmanship and quality of our gloves and services. Your satisfaction is very important to us.

Returns (Gloves & Accessories)

• Eligibility: Returns are accepted within 14 days of delivery for domestic (US) orders and within 30 days of delivery for international orders. International customers must contact us within 30 days of delivery to initiate a return — please do not ship anything back without prior authorization.
• Condition: Items must be unused, unaltered, and in original condition with all tags and packaging intact.
• Custom Orders: Custom gloves or personalized items are final sale and cannot be returned or exchanged, unless defective or incorrect due to our error. Claims must be made within 7 days of delivery.

Relacing, Repair & Restoration Services

All service sales are final. Each relace, repair, and restoration is performed to order. If you believe there was a workmanship error, contact us and we will make it right.

Refunds

Refunds are issued to the original payment method once the return is received and inspected. Shipping costs are non-refundable. Return shipping is the customer's responsibility unless the return is due to our error.

International Orders

• Return shipping costs are the customer's responsibility and are non-refundable.
• Do not ship a return internationally without contacting us first — customs documentation is required and unauthorized returns may be refused or subject to additional fees.
• Duties and taxes collected at checkout are non-refundable once an order has shipped.
• KTMK Gloves® is not responsible for items lost or damaged in return transit. We strongly recommend using a tracked, insured shipping method.

How to Start a Return

Email ken@ktmkgloves.com with your order number and reason for return. We'll provide instructions and return shipping details. Once received and approved, refunds are processed within 5–7 business days.